Frequently Asked Questions

Everything you need to know about shopping with By Amica

What are your shipping options and delivery times?

We offer standard and express shipping across Australia and internationally. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days.

What is your return policy?

We accept returns on full-priced items within 14 days of delivery for a store credit. Items must be in their original condition, unworn, and with all tags attached.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and ZipPay.

Can I change or cancel my order after it has been placed?

As we strive to process orders quickly, we are only able to make changes or cancellations if the order has not yet been packed. Please contact our support team immediately for assistance.

How do I know what size to buy?

Each product page features a detailed size guide. If you are between sizes or need specific measurements, our customer service team is happy to provide personalized styling advice.